Guest Services Attendant: Ocean Beach Resort
Core
Front office staff member responsible for guest check-ins, check-outs, reservations, and inquiries at a holiday resort.
Role type
Guest Services Attendant (Front Office)
Builds
Guest check-in/check-out processes, reservation management, and on-site guest support
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Reception experience, multitasking, computer literacy, problem-solving, payment processing
Responsibilities
Welcoming guests and managing check-ins and check-outs, Answering incoming phone calls, emails and guest enquiries, Assisting guests with bookings and accommodation information, Processing payments and balancing reception transactions, Handling guest requests and resolving issues, Providing local recommendations