Customer Experience Officer
Core
First point of contact for customers learning life-saving skills and parents protecting their children, handling enquiries and bookings.
Role type
Customer Experience Officer
Builds
Customer service interactions for HERO and Tiny Hearts
Domain
Non-profit / Customer Service
Deliverable
client delivery
Required skills
Phone communication, Email communication, Chat support, Booking management, Course information support, System administration, Problem solving, Time management, Attention to detail, Empathy
Responsibilities
Responding to customer enquiries via phone, email, and chat; Helping customers with bookings, course information, and general questions; Supporting HERO + Tiny Hearts customers; Learning systems and processes; Performing administration tasks