Services Australia Temporary Service Officer Register – APS3 to APS4
Citizens only
Core
Deliver customer service functions for Centrelink, Child Support, and Medicare services across telephony, face-to-face, and processing channels.
Role type
APS3-APS4 Service Officer (Customer Service)
Builds
Integrated government service delivery for the Australian community
Domain
Public Sector / Social Services
Deliverable
client delivery
Required skills
Customer needs assessment, entitlement determination, debt management, compliance, program management, quality assurance, complaint management, stakeholder partnership
Preferred skills
Self-service promotion, peer support, complex case handling
Responsibilities
Assist customers with payments and programs, assess customer needs, determine entitlements and obligations, manage complaints, provide quality assurance, exercise delegations
Seniority
Mid-level (APS3-APS4), hands-on service delivery