Case Specialist SSI/SSDI (100216)
Core
Assist customers in receiving federal disability benefits by managing caseloads, following up on applications, and ensuring compliance with Social Security Administration processes.
Role type
Case Specialist for Social Security Disability Insurance
Builds
Customer engagement and application completion for federal disability programs
Domain
Public sector / Social Services
Deliverable
client delivery
Required skills
Customer service, case management, regulatory compliance, outreach, documentation, motivational interviewing, accommodation assessment
Preferred skills
Experience with Temporary Assistance for Needy Families (TANF), vocational rehabilitation background
Technologies
Electronic case management systems, standard forms
Responsibilities
Follow up on assigned caseload applications, conduct outreach to disengaged customers, provide counseling on documentation requests, track participation in determination processes, conduct workshops on application processes
Seniority
Mid-level IC