Process Manager (ITIL)
On-site · AustraliaAustralia citizens onlySecurity clearance required
Core
Improve Enterprise Service Management (ESM) processes for a Federal Government customer, focusing on Change Enablement, Incident, Problem, and Knowledge Management.
Role type
Senior Process Manager (ITIL)
Builds
Measurable ESM processes and governance documentation
Domain
IT Service Management / Federal Government
Required skills
ITIL framework expertise, process mapping, stakeholder engagement, workshop facilitation, gap analysis, performance monitoring
Preferred skills
Experience in complex ICT or government environments, developing measurable process controls
Responsibilities
Assess and improve ESM processes, review workflows to identify gaps and risks, develop process documentation, facilitate stakeholder workshops, monitor process performance and recommend improvements
Seniority
Senior, hands-on IC