Senior Customer Success Manager
Core
Manage enterprise and strategic accounts to drive adoption of NodeZero, a production-safe autonomous pentesting platform for cybersecurity assessment.
Role type
Senior Customer Success Manager (SaaS/Cybersecurity)
Builds
NodeZero autonomous pentesting platform and related assessment services
Domain
Cybersecurity / SaaS
Deliverable
client delivery
Required skills
cybersecurity knowledge, account management, CRM proficiency, data analysis, problem-solving, stakeholder management
Preferred skills
CompTIA Security+, CISSP, experience with Gainsight or ClientSuccess
Technologies
Salesforce, HubSpot, Gainsight, ClientSuccess
Responsibilities
Manage enterprise account portfolios, act as trusted advisor on NodeZero features, guide clients through onboarding, identify upsell opportunities and renewals, conduct quarterly business reviews, relay customer feedback to product teams.
Seniority
Senior, hands-on IC
