Desktop Support Engineer
Core
Provide onsite and remote 1st-level IT support, manage client IT environments, and resolve technical issues for Managed Services clients in Sydney.
Role type
L1 Desktop Support Engineer (Managed Services Consultant)
Builds
IT infrastructure support and end-user services for client organizations
Domain
IT Services / Managed Services
Required skills
Desktop and End User Support, Windows OS administration, Microsoft Office 365, Peripheral device installation, User account maintenance, ITIL processes, Problem management, Vendor liaison
Preferred skills
Industry based certifications, Strong analytical and problem-solving skills
Technologies
Windows OS, Microsoft Office suite, Windows Server
Responsibilities
Provide L1 support for service delivery teams, Provide onsite support at client locations, Proactively manage client IT environments, Conduct problem management to address root causes, Maintain and administer systems including desktops and servers, Maintain effective communications with clients
Seniority
Junior to Mid-level, hands-on IC