Technical Architect – NICE CXone
Core
Architect, design, and deliver scalable NICE CXone platform solutions while leading a team of consultants for end-to-end technical delivery.
Role type
Senior Technical Architect (CCaaS)
Builds
Omnichannel contact center solutions and enterprise CCaaS architectures
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features
Required skills
NICE CXone platform expertise, CXone Studio, enterprise CCaaS architecture design, ASP.NET, C#, XML, Web Services, real-time system design, cloud-based contact center integrations, networking, infrastructure management, solution engineering, pre-sales solution design
Preferred skills
Python, Java, C++, JavaScript, UC environments, mentoring, stakeholder management
Technologies
NICE CXone, CXone Studio, ASP.NET, C#, XML, Web Services, Python, Java, C++, JavaScript, IVR, Omnichannel Solutions, UC Environments
Responsibilities
Architect and design NICE CXone platform solutions, lead and mentor a team of consultants, take ownership of technical delivery for projects executed from India, collaborate with onsite teams, project managers, sales teams, and clients, understand project scope and define detailed technical work plans, estimate effort and plan delivery for offshore teams, review deliverables to ensure quality and adherence to standards, participate in coding, testing, and solution development activities, engage in pre-sales activities including solution design and proposal creation, drive innovation and capability development, support training and knowledge-sharing initiatives, ensure operational metrics and delivery excellence for the India team
Seniority
Senior, hands-on IC with leadership responsibilities
