IT Helpdesk Analyst
Hybrid · AustraliaNo visa sponsorship
Core
Provide 1st & 2nd level IT support to retail stores and corporate groups for POS, EFTPOS, mobile devices, and network infrastructure.
Role type
IT Helpdesk Analyst
Builds
Retail store operations and group IT services
Domain
Retail / IT Support
Deliverable
client delivery
Required skills
Windows OS, hardware/software troubleshooting, incident management, SLA adherence, remote training support, call logging
Preferred skills
Tertiary IT qualification, on-call availability, team collaboration
Technologies
POS software, EFTPOS, Mobile/PDA devices, LAN networks, PABX, IP-based phone systems, Printer Fleet