POS Technical Support Specialist – Bilingual (English/Spanish)
Core
Diagnose and resolve hardware, software, network, and payment processing issues for restaurant and retail merchants using the Basil POS platform via phone and remote sessions.
Role type
Technical Support Specialist (POS)
Builds
Stable POS operations for merchants
Domain
Retail and Restaurant Technology
Deliverable
client delivery
Required skills
Bilingual English/Spanish fluency, computer and mobile device troubleshooting, networking fundamentals, analytical problem-solving, verbal and written communication
Preferred skills
POS system experience (Toast, Square, Clover, Aloha), payment processing knowledge, hardware installation/configuration, restaurant/retail operations familiarity
Technologies
Ethernet, Hardware Support, Mobile, Network
Responsibilities
Troubleshoot POS terminals, printers, cash drawers, card readers, and tablets; Diagnose network and connectivity problems; Resolve payment processing issues; Configure Basil POS back-office settings; Guide merchants through onboarding; Document interactions and escalate complex issues; Recommend process improvements
Seniority
Entry-level to Junior