Manager - Key Accounts - Culinary + Cleaning
Core
Lead client relationships and service performance for catering, cleaning, housekeeping, and hospitality services in aged-care living environments.
Role type
Manager, Key Account Management (Culinary + Cleaning)
Builds
Resident dining experiences, clean living environments, and compliant service delivery for Vasey RSL Care
Domain
Aged care / Retirement living / Hospitality & Facilities Services
Deliverable
client delivery
Required skills
Key account management, contract management, stakeholder management, operational governance, compliance monitoring, data analysis, problem-solving, team leadership, safety management
Preferred skills
Aged-care or senior-living hospitality experience, food safety and infection control knowledge, digital task management systems, standardized cleaning frameworks
Technologies
Digital task management systems, audit tools, dashboards
Responsibilities
Act as primary account lead for client stakeholders; oversee catering service performance and dining experience; ensure cleaning and housekeeping standards; monitor compliance and audit findings; drive continuous improvement based on resident and client feedback; support frontline teams with training and guidance; provide reporting on service performance and risks
Seniority
Manager, hands-on leadership
