Customer Success Manager
Core
Generate repeatable technology adoption strategies for AvePoint customers to drive retention and satisfaction.
Role type
Customer Success Manager (SaaS)
Builds
Long-term customer relationships, individualized success plans, and product adoption strategies.
Domain
SaaS / Enterprise Content Management / Microsoft 365
Deliverable
product features
Required skills
SaaS customer success, technical account management, business analysis, stakeholder management, contract renewal management, upsell/cross-sell execution, product training delivery, NPS analysis, solution delivery coordination
Preferred skills
Microsoft modern collaboration technologies (SharePoint, Teams), M365/Azure/Salesforce certifications, cloud knowledge (AWS, Google Workspace), customer telemetry systems (Gainsight)
Technologies
SharePoint, Microsoft Teams, M365, Azure, Salesforce, AWS, Google Workspace, Gainsight
Responsibilities
Drive customer enablement through positive business outcomes; develop and maintain long-term relationships with key accounts; solve customer problems via product fit analysis; determine individualized success plans using NPS metrics; coordinate support efforts and solution delivery; shepherd customers through contract renewal cycles; deliver web-based and onsite product overviews and training; provide advisory and consultancy on AvePoint technologies
Seniority
Mid-level, hands-on IC