Senior Customer Success Manager - East
Core
Drive strategic outcomes for enterprise technology accounts by guiding customers from onboarding through expansion and renewal on an automation platform.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Automation workflows and platform adoption across IT, HR, Engineering, and Operations functions
Domain
Cybersecurity, DevOps, IT, and related technical environments
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account planning, executive stakeholder management, SaaS onboarding, usage metrics analysis, renewal strategy, cross-functional resource coordination, technical requirements translation, customer advocacy
Preferred skills
Experience with automation platforms, cybersecurity domain knowledge, C-suite communication
Technologies
Automation platforms, dashboards, usage metrics tools
Responsibilities
Own strategic success planning and engagement for high-value enterprise accounts; Partner with Customer Success Engineers to deliver onboarding and workflow automation; Monitor account health via dashboards and usage metrics; Develop and execute success plans to increase adoption and expand automation; Lead business reviews and executive engagements; Proactively identify and mitigate risks to customer goals; Execute renewal strategies; Translate customer needs into product feedback for Engineering teams
Seniority
Senior, hands-on IC
