Groups & Reservations Coordinator
Core
Handle incoming calls, analyze and update traveler requests, and manage hotel outlet reservations and bookings for independent travelers.
Role type
Groups & Reservations Coordinator
Builds
Traveler bookings and hotel outlet reservations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Call handling, reservation administration, traveler request analysis, cross-departmental coordination, relationship building
Preferred skills
Fast-paced environment adaptability, problem-solving, career growth motivation
Responsibilities
Handle all incoming calls and redirect to appropriate departments, Analyze and update traveler requests tailored to their requirements, Handle hotel outlet reservations or traveler orders, Assist and coordinate traveler bookings, Build and strengthen relationships with existing and new travelers, Liaise with other departments to deliver service excellence, Complete reservation administration tasks and offer general support to the team