Guest service team member
Core
Provide efficient service for guest registration and departure, maintain accurate guest accounts, and handle incoming calls professionally.
Role type
Guest service team member
Builds
Guest check-in/check-out experiences, accurate billing, and seamless communication between guests and hotel departments
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest registration, account management, security procedures, switchboard operation, internal communication, sales promotion, F&B coordination
Preferred skills
Opera Cloud familiarity, computer literacy, customer service excellence, initiative
Technologies
Opera Cloud
Responsibilities
Handle guest check-in and check-out, manage guest accounts and charges, operate switchboard and transfer calls, document internal and guest messages, assist with reservations screening, support Food and Beverage department
Seniority
Entry-level, hands-on IC