Room Reservations Agent
Core
Answering high-volume incoming calls to sell and reserve hotel rooms across multiple properties.
Role type
Front-line sales agent (hotel reservations)
Builds
Room reservations and cross-property bookings
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
High-volume call handling, cross-selling, rate and inventory knowledge, complaint resolution, system navigation (LMS/RMS/CMS), report compilation
Preferred skills
Hotel industry experience
Technologies
LMS, RMS, CMS
Responsibilities
Answer incoming customer calls, cross sell room reservations across multiple properties, access LMS/RMS/CMS systems to make informed decisions on room rates and availability, resolve customer complaints and answer guest inquiries, utilize computer systems to compile reports
Seniority
Entry-level, hands-on IC
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