L1 Technical Support Agent (Spanish and English Speaking)
Core
First-line technical support for hotel and guest management software, handling product questions and troubleshooting for hotel teams.
Role type
L1 Technical Support Agent
Builds
Digital infrastructure for hotel operations and guest experience
Domain
Hospitality technology / SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, clear communication in English and Spanish, ticket management, SLA adherence, documentation usage
Preferred skills
Zendesk experience, SaaS tools, hospitality technology, property management systems, AI tools
Responsibilities
Answer standard product questions, troubleshoot common technical issues, maintain ticket hygiene and queue awareness, apply coaching and feedback to improve execution
Seniority
Entry-level, hands-on IC
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