T3 Technology Support
Core
Provide exceptional multi-channel technical support and customer service for EquipmentShare's internal and external customers, specifically troubleshooting the T3 Platform.
Role type
Associate I Technology Support Specialist
Builds
Support for EquipmentShare's rental markets and T3 customers
Domain
Equipment rental / Technology support
Deliverable
client delivery
Required skills
Troubleshooting, multi-channel communication (phone/chat/email), G-Suite proficiency, customer relationship management, logical reasoning under pressure, conflict resolution
Preferred skills
Associate's degree or higher, passion for helping others, flexibility, self-starter attitude
Technologies
G-Suite (Gmail, Google Docs, Sheets, Drive)
Responsibilities
Respond to customer inquiries via telephone, chat, and email; troubleshoot the T3 Platform; maintain professional relationships with internal and external customers; utilize product knowledge to offer efficient solutions
Seniority
Entry-level / Associate