IT Support Specialist
Core
Provide Tier 1 technical support for corporate users, resolving hardware, software, and network issues while managing user onboarding and offboarding.
Role type
IT Support Specialist I (Tier 1 Help Desk)
Builds
Internal IT support services for corporate employees
Domain
Corporate IT / Help Desk
Deliverable
client delivery
Required skills
Windows and macOS troubleshooting, printer troubleshooting, mobile device support (iOS, Android), account management, ticketing system documentation, network setup basics, hardware troubleshooting
Preferred skills
ITIL, ITSM, A+, ITF, NET+ certifications, AV troubleshooting, process creation
Technologies
Windows, macOS, iOS, Android, ITSM platforms
Responsibilities
Respond to support requests via phone, email, and ticketing systems; troubleshoot computers, printers, and network connectivity; assist with software and account access; document interactions; escalate unresolved issues; manage user onboarding and offboarding; participate in on-call rotation
Seniority
Entry-level to Junior, hands-on IC
