National Aftermarket Account Manager
Core
Manage strategic customer relationships and lead the National & International Account Fleet Support Team to ensure service commitments and drive revenue for Crown's products and services.
Role type
National Account Manager (Fleet Support)
Builds
Customer-focused value-added service support programs and communication tools
Domain
Materials Handling Equipment / Aftermarket Services
Deliverable
client delivery
Required skills
People management, leadership, technical fleet data analysis, negotiation, strategic planning
Preferred skills
Service industry experience, advanced computer skills
Responsibilities
Manage key performance metrics and service outcomes for assigned accounts; Establish and maintain primary contact relationships with customers; Lead and coordinate fleet support team activities; Technically analyse fleet operating data and maintenance trends; Conduct Fleet Business Reviews and strategic planning sessions; Collaborate with regional management to develop service programs.
Seniority
Manager, hands-on leadership