Associate Account Manager
Core
Manage and nurture customer relationships for mass notification solutions, driving retention, expansion, and new business opportunities.
Role type
Associate Account Manager
Builds
Customer retention, account growth, and new business expansion for mass notification software
Domain
Safety technology / Mass notification
Deliverable
client delivery
Required skills
CRM tools (SalesForce), client training program development, client collateral creation, cross-functional liaison, project management, travel
Preferred skills
Bachelors degree, 0-2 years experience in fast-paced sales-driven software/hardware market, customer-facing background
Responsibilities
Establish and manage customer relationships, proactively develop contact points for continuity and training, travel to customer sites, manage renewal processes, educate clients on new features, act as liaison between customers and internal technical teams, cultivate new business opportunities, develop tailored marketing strategies, create documented diagrams to win back prospects
Seniority
Junior, individual contributor