People Hub Advisor
Core
Deliver high-quality operational People services and first-level advice across the employee lifecycle, acting as a key connection point between leaders, employees, and Centres of Expertise.
Role type
Generalist People Hub Advisor (HR Operations)
Builds
Seamless and positive employee experience across Melbourne Water
Domain
Public sector / Water utility / Human Resources
Deliverable
Dashboards & analysis | product features | client delivery
Required skills
Operational support across employee lifecycle, first-level advisory on employment conditions, triaging People enquiries, continuous improvement of processes and digital solutions, stakeholder relationship management, accurate data and document management, administration of People programs
Preferred skills
Experience with HR systems and case management systems (ServiceNow), knowledge of workplace people policies and Water Enterprise Agreements, tertiary qualification in Human Resource Management
Technologies
ServiceNow
Responsibilities
Deliver operational services for onboarding, leave, employee records, performance, transitions, and offboarding; Provide advice on employment conditions, EBA, and policies; Respond to and triage People-related enquiries; Contribute to continuous improvement of policies, procedures, and digital solutions; Support delivery of People programs (EAP, L&D, rewards); Maintain accurate employee records and document control; Act as a brand ambassador for People and Transformation
Seniority
Individual Contributor, operational support level