Customer Experience & Value Manager
Core
Drive customer value and retention in a fast-growing SaaS environment by helping customers unlock the full potential of an AI-powered platform to improve operational efficiency.
Role type
Customer Experience & Value Manager
Builds
Customer success outcomes, platform adoption, and measurable business value for real estate technology clients
Domain
Real estate technology, SaaS, AI-powered platforms
Deliverable
dashboards & analysis
Required skills
Customer success, data analysis, technical troubleshooting, workflow optimization, strategic consulting, stakeholder management, ROI measurement, product adoption strategies, cross-functional collaboration, change management
Preferred skills
Experience with AI/automation tools, real estate industry knowledge, advanced analytics
Technologies
AI platforms, automation tools, integrations, platform configurations
Responsibilities
Drive customer value and retention by increasing product adoption and utilization; Measure customer success by analyzing usage metrics and demonstrating ROI; Provide technical support and solutions by troubleshooting platform issues; Optimize AI-powered workflows by guiding customers on automation and integrations; Deliver strategic guidance by identifying workflow inefficiencies and recommending solutions; Monitor customer health by tracking adoption metrics.