Customer Success Manager
Core
Onboard, support, and engage museums, attractions, and nonprofits to ensure product adoption and satisfaction.
Role type
Customer Success Manager
Builds
Customer relationships and product adoption for museum and nonprofit clients
Domain
SaaS for cultural institutions and nonprofits
Required skills
customer relationship management, strategic advisory, goal setting, upsell identification, cross-functional advocacy
Preferred skills
experience managing multiple customers simultaneously, fast-paced environment adaptability
Responsibilities
Own overall relationship with assigned clients to increase adoption and ensure satisfaction; Establish a strategic advisor relationship with each assigned client and drive continued value of our products and services; Develop, prepare, and nurture customers for advocacy; Work with clients to establish critical goals or key performance indicators and aid the customer in achieving their goals; Work to identify and/or develop upsell opportunities; Advocate customer needs/issues cross-departmentally.