Technical Support Engineer 2
Core
Provide multi-channel technical support and training for Datadog's observability platform to customers, resolving issues and leading product demonstrations.
Role type
Senior Technical Support Engineer (SaaS)
Builds
Customer success and platform adoption for Datadog's observability and security platform
Domain
SaaS / Observability / Cloud Infrastructure
Deliverable
client delivery
Required skills
Multi-channel technical support, troubleshooting, Linux basics, programming experience, Zendesk/Jira/Confluence proficiency, client-centric critical thinking, documentation and verbal communication
Preferred skills
Experience with 1000+ integrations, demo certification, proactive learning
Technologies
Datadog, Zendesk, Jira, Confluence, Linux
Responsibilities
Conduct continuous training on platform usage across multiple channels, reproduce technical issues and investigate 1000+ integrations, lead customer product demonstrations, participate in product discussions based on customer feedback, perform advanced training as a Datadog product specialist
Seniority
Mid-Senior, hands-on IC
