Technology Solutions Analyst
Core
Individual Contributor role supporting Sales and Customer Service teams by crafting compelling technology solutions for clients in the BPO/Contact Center industry.
Role type
Pre-sales Technology Solutions Analyst
Builds
Technical solutions, RFI/RFP responses, and commercial pricing models for contact center clients
Domain
Business Process Outsourcing (BPO) / Contact Center Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud contact center architecture, SaaS solution design, technical documentation, cross-functional team leadership, market trend analysis, commercial pricing guidance, stakeholder communication
Preferred skills
Experience in BPO industry, familiarity with digital solutions and SaaS products, ability to handle multiple campaigns simultaneously
Technologies
Amazon Connect, Nice CXOne, Twilio, Talkdesk, RingCentral, Five9, Zendesk
Responsibilities
Provide technical and consultative assistance to sales teams, participate in design sessions with clients, assist in completing technology sections of RFI/RFP/RFQ, partner with finance on pricing, document technical specifications for post-sales, review SOWs with legal, drive accountability in cross-functional IT teams, communicate status updates and industry insights to stakeholders
Seniority
Mid-level Individual Contributor
