CX Outbound Solution Engineer
Core
Designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and customer engagement using CCaaS platforms and AI/ML.
Role type
Solution Engineer (Outbound Contact Center)
Builds
Scalable outbound campaign workflows, AI flows, and pilot implementations for sales and product teams.
Domain
Customer Experience (CX) / Contact Centers / AI & Machine Learning
Deliverable
production ML models | product features
Required skills
Outbound campaign orchestration, dialing strategies, CCaaS platform integration, regulatory compliance (OFCOM, FDCPA, TCPA), solution architecture, conversational AI, CRM integration, technical presentation
Preferred skills
Low-code/no-code design, scripting, ethical AI awareness, prior pre-sales experience
Technologies
NiCE, Genesys, Five9, Alvaria, TCN, CRM, telephony, campaign management tools
Responsibilities
Collaborate with sales and product teams to translate requirements into solution architectures; Design and demonstrate outbound campaign workflows; Design AI flows using low-code/no-code tools; Present technical solutions to stakeholders; Lead proof-of-value and pilot implementations
Seniority
Mid-level Individual Contributor
