ETIC, IT Governance Consultant - Senior Manager
Core
Design, implement, and optimize IT service management frameworks and governance models to align IT with business strategy.
Role type
Senior Manager, IT Governance and ITSM Consultant
Builds
IT operating models, governance structures, and optimized ITSM processes
Domain
Technology / IT Governance / IT Service Management
Required skills
ITIL v4, ITSM implementation, IT Governance, Operating Models, ISO/IEC 20000, ISO/IEC 27001, OKR/KPI/KRI, IT Strategy
Preferred skills
Regulated industries experience, COBIT, TOGAF, ServiceNow, BMC Remedy, Jira Service Management
Responsibilities
Assess and enhance ITSM processes, design IT operating models, lead ITSM tool implementations, align practices with ITIL/ISO standards, develop policies and metrics, collaborate with stakeholders
Seniority
Senior Manager, hands-on IC with strategic oversight
