ETIC, IT Governance Consultant - Senior Manager
Core
Design, implement, and optimize IT service management frameworks and governance models to align IT operations with business strategy.
Role type
Senior Manager, IT Governance & ITSM Consultant
Builds
IT operating models, governance structures, and automated ITSM processes
Domain
Technology / IT Service Management / IT Governance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL v4 practices, ITSM implementation, IT Governance, ISO/IEC 20000, ISO/IEC 27001, SLA/KPI/KRI development, IT strategy alignment
Preferred skills
Regulated industry experience, COBIT, TOGAF, ServiceNow, BMC Remedy, Jira Service Management
Technologies
ServiceNow, BMC Remedy, Jira Service Management
Responsibilities
Assess and enhance existing ITSM processes and governance structures, Design and implement IT operating models aligned with business strategy, Lead or support ITSM tool implementations and process automation, Align ITSM practices with ITIL framework and ISO standards, Develop policies, procedures, and performance metrics (SLA, KPI, KRI), Collaborate with stakeholders across IT, Risk, Compliance, and Business units
Seniority
Senior Manager, hands-on IC with strategic oversight
