IT Governance Senior Associate
Core
Design and implement IT Service Management (ITSM) frameworks and governance structures to optimize IT service delivery and support client technology units.
Role type
Senior IT Governance Associate (Technology Advisory)
Builds
ITSM frameworks, operating models, and consulting proposals for client technology divisions
Domain
IT Governance and Service Management (ITIL) within Consulting
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ITSM framework design (ITIL), process optimization, stakeholder management, project leadership, technical proposal development, ITSM tool configuration
Preferred skills
Energy or Banking sector experience, experience with ServiceNow/BMC Remedy/Jira, MBA or Master's degree
Technologies
ServiceNow, BMC Remedy, Jira
Responsibilities
Develop ITSM frameworks according to best practices; Design ITSM solutions by collecting requirements and liaising with technical teams; Identify process improvement opportunities through automation; Provide training and support on ITSM processes; Operationalize ITSM frameworks for day-to-day operations; Design and maintain reporting and metrics dashboards; Evaluate and enhance Technology Operating Models; Contribute to business development activities for ITSM consulting services
Seniority
Senior, hands-on IC with team management responsibilities
