Account Manager
Core
Own strategic enterprise accounts end-to-end, driving retention, expansion, and adoption while providing deep technical support for integrations and data issues.
Role type
Senior Account Manager (Technical)
Builds
Enterprise B2B SaaS platform for fintech/credit/lending
Domain
Fintech / B2B Payments / Credit
Required skills
Enterprise account management, technical troubleshooting (logs, SQL, code reading), complex implementation leadership, executive stakeholder management, data literacy, AI usage
Preferred skills
Fintech/credit/underwriting background, accounts receivable/payments software experience, early-stage company track record (via careerplan.io/jobs/67-008-F6-273-account-manager-at-balance)
Technologies
SQL, AI tools
Responsibilities
Manage portfolio of strategic enterprise accounts for retention and expansion; Drive adoption and run QBRs/EBRs with executive stakeholders; Own renewals and execute upsell/cross-sell strategies; Act as technical point of contact for integrations and data issues; Lead onboarding and complex implementations; Translate customer feedback into product/engineering input