Technical Account Manager
Core
Serve as the primary owner for assigned enterprise customers, driving onboarding, adoption, value realization, renewals, and expansion through technical fluency and executive presence.
Role type
Senior Technical Account Manager (SaaS/Fintech)
Builds
Customer success plans, workflows, reports, dashboards, and integration solutions
Domain
Fintech, AI Risk Decisioning, Fraud & Compliance
Required skills
Technical Account Management, Customer Success, Solutions Engineering, API integrations, SQL, Python, Cloud technologies (AWS/GCP/Azure), Executive communication, Cross-functional collaboration
Preferred skills
Fraud management, Risk decisioning, AML, Compliance, AI/ML SaaS, Startup environment experience
Technologies
AWS, GCP, Azure, Python, SQL
Responsibilities
Manage full customer lifecycle from onboarding to renewal/expansion; Build trusted relationships with customer executives; Lead onboarding and implementation projects; Deliver product demos and build adoption dashboards; Handle non-complex technical tasks (APIs, SQL, Python); Advocate for customer priorities in roadmap discussions; Partner with Sales and Solutions Engineering on renewals and upsells.
Seniority
Senior, hands-on IC
