Business Operations Lead
Core
Own the end-to-end onboarding and transition process for new HOA, co-op, and condo buildings, ensuring smooth go-live and stabilization on the platform.
Role type
Senior Business Operations Lead (Onboarding & Client Success)
Builds
Daisy's AI-powered property management platform for residential communities
Domain
Real Estate / Property Management
Deliverable
production ML models
Required skills
Project management, process optimization, client relationship management, stakeholder coordination, problem-solving, data analysis, process documentation, change management, conflict resolution, strategic planning
Preferred skills
Experience with AI-native products, knowledge of HOA/co-op governance, experience managing multiple concurrent projects
Technologies
Daisy platform, project management tools, communication platforms (via careerplan.io/jobs/67-002-6F-F6D-business-operations-lead-at-daisy)
Responsibilities
Lead the transition for new buildings joining Daisy, ensuring consistent and efficient execution of every step in the switch template. Own the daily and weekly cadence of client onboarding: reviewing documentation, pushing your own and other team members' tasks to completion, and keeping every building on track. Coordinate with the building's outgoing management company, vendors, and other third parties to gather what's needed and unblock progress. Own the weekly status meetings, manage escalations, and lead a clean handover at close-out. Serve as the main point of contact for our clients throughout the transition, communicating clearly and proactively at every stage. Handle difficult conversations with confidence, managing expectations when timelines shift and being the escalation point for board concerns. Identify any broken, redundant, or missing processes and drive improvements.
Seniority
Senior, hands-on IC