Onboarding & Success Manager (m/w/d)
Core
You are the central coordinator responsible for the successful onboarding, technical setup, and long-term system stability of hotel clients using the happyhotel platform.
Role type
Customer Success Manager (Technical Onboarding & Lifecycle)
Builds
Onboarding processes, system integrations, and technical stability for hotel portfolios
Domain
SaaS / Hospitality Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Solution design, system configuration, training & enablement, Go-live management, technical lifecycle ownership, process design & scaling
Preferred skills
Hotel software experience (PMS/CM), analytical problem solving, prioritization & independence
Technologies
happyhotel, Property Management Systems (PMS), Channel Managers
Responsibilities
Evaluate technical feasibility of complex client requests before sales closure, coordinate handover from sales and define onboarding roadmaps, configure system interfaces and data flows between happyhotel and external systems, train clients on system logic and usage, manage critical Go-Live processes and validate real-time data flows, develop standard processes to enable efficient cross-departmental collaboration and scaling
Seniority
Mid-Senior, hands-on IC