Store Manager (Customer Service)
Core
Lead and manage a team of Storage Consultants to drive financial and operational excellence for a self-storage centre, ensuring high customer service standards and facility presentation.
Role type
Store Manager (Customer Service)
Builds
Self-storage facilities and customer service operations
Domain
Logistics / Self-storage
Deliverable
product features
Required skills
Team leadership, conflict resolution, sales target management, operational oversight, inventory management, health and safety compliance, financial reporting, stakeholder management
Preferred skills
Forklift license, technology proficiency, rotating roster adaptability
Responsibilities
Leading, supporting, and motivating a team of Storage Consultants to meet performance targets; Managing team time, delegation, performance, and conflict resolution; Overseeing operational excellence including centre presentation, maintenance, security, access control, and inventory management; Preparing weekly and monthly financial performance reports; Ensuring excellent customer service delivery.