Automotive Service Manager
Core
Managing the service department operations, supervising technicians, scheduling duties, coaching staff on processes, and ensuring safety compliance in an automotive maintenance store.
Role type
Service Manager
Builds
Service department operations and customer service experiences
Domain
Automotive maintenance and repair
Deliverable
client delivery
Required skills
leadership, store management, team supervision, scheduling, performance evaluation, inventory management, safety compliance, customer relations, process coaching
Preferred skills
fast-paced environment adaptability, organization, detail orientation, mentoring, business objective achievement, teamwork, OSHA/MSDS knowledge
Responsibilities
Supervising technicians and service personnel, planning and scheduling duties, assigning work, coaching team members on operational issues and service standards, working directly with customers on sales and service opportunities, evaluating performance and productivity, managing parts inventory and outside purchases, ensuring store and equipment safety compliance, enforcing wheel torqueing processes, conducting proper inspections