Professional Services Manager (HEDIS & Risk)
Core
Manage complex client engagements to drive business outcomes for Payer customers by implementing SaaS solutions for Quality/HEDIS, CMS Stars, and Risk Adjustment programs.
Role type
Senior Professional Services Manager (Healthcare/Payer)
Builds
Client engagement success, product adoption, and retention for Payer Business Unit customers
Domain
Healthcare / Payer / Quality Measurement & Risk Adjustment
Deliverable
client delivery
Required skills
Health plan Quality/HEDIS, CMS Stars, and/or Risk Adjustment program delivery; Client-facing relationship management; Stakeholder engagement; Issue and risk management; Healthcare data and billing concepts; Analytical and problem-solving
Preferred skills
Professional services or consulting experience with payer customers; Snowflake and/or SQL; Inovalon solutions familiarity
Technologies
Snowflake, SQL, Microsoft Office (Access, Excel, Word, Outlook)
Responsibilities
Manage concurrent customer Professional Service engagements; Act as client-facing point of contact for Quality/HEDIS, CMS Stars, and Risk Adjustment activities; Translate customer program goals into effective use of Inovalon solutions; Manage outstanding issues, risks, and dependencies; Identify growth opportunities and partner with sales and implementation teams
Seniority
Senior, hands-on IC with leadership responsibilities