Enterprise Account Director - United States
Core
Own a portfolio of existing enterprise accounts, driving retention, growth, and renewal success through strategic relationship management and team selling.
Role type
Senior Enterprise Account Director
Builds
Revenue growth and retention for high-value B2B SaaS customers
Domain
B2B SaaS / Marketing Technology
Deliverable
client delivery
Required skills
Enterprise account management, strategic account planning, contract negotiation, stakeholder mapping, upsell/cross-sell strategy, renewal management, forecasting, team selling, NPS management, customer advocacy
Preferred skills
SaaS experience, tech-savviness, project management, conflict resolution, presentation skills
Technologies
Insider One CDP, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Own portfolio of existing accounts for retention and growth; Identify upsell and cross-sell opportunities; Proactively own renewals in cooperation with Customer Success; Succeed in a team-selling environment; Consistently forecast monthly and quarterly performance; Negotiate deals and contracts at C-level and enterprise levels; Participate in meetings with key stakeholders from onboarding to Business Reviews; Discover strategic customer needs and set joint goals; Analyze stakeholder mapping and set touchpoint strategy; Ensure Customer Success realization and NPS targets; Achieve customer advocacy goals; Monitor market trends and industry analysis.