Support Associate / Kundenservice (m/w/d) in Vollzeit (Englisch C1 und Deutsch C1)
Hybrid
Core
Live support associate handling customer, courier, and restaurant inquiries to ensure a positive user experience for Wolt's delivery platform.
Role type
Support Associate (Customer Service)
Builds
Customer support interactions for a food delivery platform
Domain
Food delivery / E-commerce
Deliverable
client delivery
Required skills
Fluent German (C1), Fluent English (C1), Customer service experience, Fast typing speed, Tech-savviness, Detail-oriented, Proactive attitude (via careerplan.io/jobs/6693683-support-associate-kundenservice-mwd-in-vollzeit-englisch-c1-und-deutsch-c1-at-wolt)
Responsibilities
Respond to customer, courier, and restaurant inquiries via live chat or email, Maintain positive tone and build rapport, Work in shifts including weekends and evenings