Support Associate - Full-Time
On-site
Core
Provide live chat support for customers, courier partners, and restaurant partners in Skopje, handling issues and building relationships in a fast-paced startup environment.
Role type
Support Associate (Customer Success)
Builds
Support function for Wolt's food delivery platform in North Macedonia
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
Live chat support, relationship building, multitasking, fast learning, local market knowledge (Skopje food scene/traffic), creativity, ownership
Preferred skills
Out of the box thinking, can-do attitude, working under pressure
Technologies
Live chat platforms
Responsibilities
Handle customer and courier support in live chat, liaise with Operations and Product teams, provide support for restaurant partners, work in shifts including weekends
Seniority
Individual Contributor