Support Associate
On-site
Core
Providing live chat and phone support for customers, courier partners, and venues in the Bulgarian market to ensure smooth delivery operations.
Role type
Support Associate (Customer Service)
Builds
Support function and delivery operations for the Bulgarian market
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
Fluent in Bulgarian and English, live chat, phone support, multitasking, shift work
Preferred skills
Self-starter, entrepreneurial spirit, fast learner, team player
Responsibilities
Supporting customers, courier partners, and venues via live chat and phone; ensuring delivery operations run smoothly; developing the support function with the team
Seniority
Individual Contributor