Implementation Specialist
Core
Lead end-to-end onboarding for restaurant customers, managing discovery, configuration, training, and go-live support to ensure successful platform adoption.
Role type
Implementation Specialist
Builds
Restaurant management platform implementations
Domain
Restaurant technology / SaaS
Required skills
Project management, customer discovery, solution configuration, virtual training delivery, cross-functional collaboration, milestone tracking, AI tool utilization
Responsibilities
Lead end-to-end onboarding for assigned customers; Assess customer readiness and manage scope; Conduct discovery sessions to translate requirements; Deliver clear and effective training to user groups; Serve as a subject matter expert on platform best practices; Collaborate cross-functionally with Project Management, Solutions Architecture, and Product teams; Track and manage implementation milestones and deliverables.