Manager
Core
Lead immigration service delivery, manage complex/VIP cases, and oversee team performance for corporate and individual clients.
Role type
Senior Manager, Immigration Services
Builds
Immigration advisory services and visa processing workflows for corporate and individual clients
Domain
Immigration & Visa Services
Deliverable
client delivery
Required skills
Immigration case management, team leadership, strategic legal advice, client relationship management, SLA/KPI monitoring, business development, process improvement
Preferred skills
Commercial awareness, stakeholder management, training and mentoring
Technologies
CRM systems, billing/invoicing tools
Responsibilities
Supervise complex and VIP immigration casework, manage client escalations and service recovery, conduct team performance reviews and coaching, drive business development initiatives, ensure data integrity and timely billing
Seniority
Senior, hands-on IC with people management