Student Success Representative
Core
Own a segmented book of family relationships, ensuring student retention and academic outcomes through proactive check-ins and success planning.
Role type
Student Success Representative (Account Management)
Builds
Student retention and academic performance for Contour Education, Medprep, and TestPrep
Domain
Education / Student Success
Deliverable
client delivery
Required skills
relationship management, proactive communication, risk assessment, data tracking, referral generation, Australian school system knowledge
Preferred skills
HubSpot proficiency, AI tool usage, experience in success/account management/mentoring
Responsibilities
Onboard new families, manage termly check-ins, track student progress, identify and mitigate early risks, drive re-enrolment, source feedback and generate referrals
Seniority
Individual Contributor
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