Enterprise Customer Success Manager
Core
Strategic partner and trusted advisor for enterprise customers to drive platform adoption, retention, and growth.
Role type
Senior Enterprise Customer Success Manager
Builds
AI-powered content creation platform for creators and major brands
Domain
SaaS / Media Technology
Deliverable
client delivery (via careerplan.io/jobs/66-009-D5-275-enterprise-customer-success-manager-at-riversidefm)
Required skills
Enterprise account management, strategic advisory, business review leadership, cross-functional collaboration, data analysis, problem-solving, project prioritization
Preferred skills
Startup environment experience, tech-savviness
Technologies
AI-driven content creation tools
Responsibilities
Manage enterprise customer portfolio, lead business reviews, guide high-impact conversations, identify renewal and expansion opportunities, collaborate with Product and Marketing to influence roadmap priorities
Seniority
Senior, hands-on IC