Mid-Market Customer Success Manager
Remote
Core
Strategic partner and trusted advisor for mid-market SaaS customers, driving platform adoption, retention, and growth.
Role type
Mid-market Customer Success Manager
Builds
AI-powered content creation platform for creators and major brands
Domain
SaaS / Media Technology
Deliverable
production ML models
Required skills
SaaS customer success experience, account management, business review leadership, cross-functional collaboration, KPI achievement, analytical problem-solving
Preferred skills
Tech-savviness, remote work adaptability, startup environment experience
Technologies
AI-driven content tools
Responsibilities
Manage mid-market customer portfolio, lead business reviews, drive adoption and retention, identify expansion opportunities, collaborate with Product and Marketing on roadmap priorities
Seniority
Mid-level, hands-on IC