SMB Customer Success Manager
Core
Act as a strategic partner and trusted advisor to SMB customers to drive platform adoption, ensure long-term retention, and identify growth opportunities.
Role type
SMB Customer Success Manager
Builds
AI-powered content creation platform for creators and marketeers (via careerplan.io/jobs/66-009-9B-F6F-smb-customer-success-manager-at-riversidefm)
Domain
SaaS / Media Technology
Deliverable
client delivery
Required skills
SaaS customer success experience, account management, business review leadership, cross-functional collaboration, KPI achievement, analytical skills, problem-solving, prioritization
Preferred skills
Tech-savviness, ability to work in a fast-paced startup environment
Responsibilities
Manage a portfolio of SMB customers, lead regular business reviews, guide high-impact conversations, identify renewal and expansion opportunities, collaborate with Product and Marketing to influence roadmap priorities
Seniority
Individual Contributor, early career (1+ years experience)