Analista de Atendimento Temporário | CLT
Core
Provide first-level (N1) customer support across multiple channels, guiding users on a digital platform and handling service requests.
Role type
Customer Support Analyst (N1)
Builds
Customer support operations and service delivery for a digital platform
Domain
Customer Service / Digital Platforms
Deliverable
dashboards & analysis
Required skills
Multichannel support, ticketing systems, data tracking, process improvement, documentation, spreadsheets, Portuguese
Preferred skills
N1 support experience, ClickUp, real estate processes
Responsibilities
Provide multichannel customer support, register and follow up on requests via ticketing system, update task cards in ClickUp, prepare monthly reports and performance indicators, identify recurring issues and suggest process improvements, handle reactive inquiries with empathy
Seniority
Individual Contributor