ServiceNow Engagement Manager
Core
Lead ServiceNow consulting and delivery initiatives to improve client processes, systems, and operational efficiency.
Role type
Senior ServiceNow Engagement Manager (Consulting & Delivery)
Builds
ServiceNow platform solutions, process optimizations, and strategic roadmaps for enterprise clients
Domain
IT Service Management (ITSM) / Enterprise Software Consulting
Required skills
ServiceNow platform expertise, requirements analysis, solution design, project delivery leadership, stakeholder management, documentation, process optimization
Preferred skills
ServiceNow certifications (ITAM, ITBM, APM, SPM, WSD, CSM, ITOM, HRSD, GRC, IRM, ITSM, Service Portal/UX Design)
Technologies
ServiceNow platform
Responsibilities
Analyze business requirements and translate them into platform solutions; Support development and enhancement of ServiceNow applications; Prepare high-level solution and design documentation; Partner with leadership to identify efficiencies and future roadmaps; Collaborate with clients and stakeholders to align business objectives with delivery outcomes; Review training materials and support client adoption of solutions
