Customer Success Manager -Full time - Permanent - Perth, Australia
Core
Ensure clients get off to a great start with a seamless transition from sales to customer success, taking ownership of retention and revenue growth targets.
Role type
Customer Success Manager (B2B SaaS)
Builds
Client onboarding, account reviews, and retention strategies for web accessibility software.
Domain
Web Accessibility / SaaS
Deliverable
client delivery
Required skills
B2B customer success or account management experience, onboarding process management, revenue growth strategy, client relationship management, data analysis, HTML/WordPress familiarity, time management, stakeholder communication
Preferred skills
Experience in SAAS/Tech start-ups, knowledge of Accessibility/Diversity/Inclusion
Technologies
HTML, WordPress
Responsibilities
Take new clients through the onboarding process; own the client journey from sale to renewal; define and deliver account reviews; create opportunities for revenue growth; ensure clients renew on same or better terms; use data to create compelling client stories.