Customer Success Manager - Quality - Korea
Core
Ensure customer success with Veeva's Quality products and services by acting as a liaison, triaging escalations, and providing strategic guidance to optimize application use.
Role type
Senior Customer Success Manager (Quality Domain)
Builds
Veeva Quality applications for life sciences companies
Domain
Life Sciences / Quality Management
Deliverable
client delivery
Required skills
Quality expertise, relationship management with decision-makers, strategic consulting, cross-functional collaboration, technical communication
Preferred skills
SaaS/Cloud experience in Quality, Veeva Vault experience, software or consulting background
Technologies
Veeva Vault
Responsibilities
Support key customers post-implementation, act as a trusted advisor to application owners, liaise with internal stakeholders, lead meetings to demonstrate success and identify value opportunities, lead Quality CSM events, communicate product roadmaps to diverse audiences